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Digital Security Infrastructure for Insurance Portals

Secure Authentication for Insurance Providers

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Detect fraud quickly and reliably

Use a certified identity management tool to guarantee secure access to user accounts. Prevent unauthorised persons gaining access to customer data under false pretences.

Ensure increased privacy and guaranteed conformity

Show that you protect all personal customer data that you collect, store and process in all the systems you use and keep your company safe from reputational damage and sanctions.

Create connections using identity federation

Incorporate different insurance brokers by means of identity federation and link an identity across multiple identity providers (e.g. IG B2B in Switzerland, EasyLogin in Germany).

Digitalised Offerings in the Insurance Industry Require New Protective Measures

An approach that seeks to minimise expenditure on the adherence to regulations will probably yield a solution implementation that frustrates your customers, creates new security risks and may necessitate a second investment round.

On the other hand, an implementation based around a secure identity infrastructure can help organisations set up sustainable infrastructures that will protect against common cyberattacks and make it easier for customers to access their information.

The Most Significant Challenges for Insurance Service Providers

  • Credential stuffing is a genuine threat
    The sensitive information processed by insurance companies is of particular interest to cybercriminals and can be easily stolen if not adequately protected. A privacy breach can have catastrophic consequences not just for the customers affected but also for the company: It can lead to an irreparable loss of trust and enormous reputational damage and can discourage many customers from using digital products.
  • Technically challenging
    Insurance portals as a challenge to developers: They must coordinate the needs of different groups – private customers, business customers, brokers and insurance consultants, business partners, and internal employees – within a uniform security infrastructure. At the same time, insurance companies have very specific security requirements. In addition to customer data, for instance, online price calculators must be protected against industrial espionage.
  • Guaranteed conformity required
    Insurance information is highly sensitive and must be handled confidentially and securely in accordance with the applicable privacy and security regulations in the relevant country.
  • An intuitive customer journey as a competitive advantage
    Insurance providers in particular cover the most diverse needs in digital form. Questions about insurance services, contract amendments, reporting claims as well as meeting new needs and agreeing new contracts. Digitalisation enables new customers points of contact to be added on a daily basis. However, all it takes is a complicated portal access to reduce the customer’s purchase incentive and cause them to seek offers from a competitor.

Nevis – Your Partner for Security and Compliance

Nevis offers you the solution: Your customers receive passwordless and secure access to their accounts so they can manage all their insurance affairs in seconds – with total convenience and security.

Use the online channel consistently with CIAM

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The solution is professional identity and access management that allows consistent online channel use. This allows insurers to profit from a range of competitive advantages:

  • Online handling of standardised processes (e.g. reporting claims, purchasing insurance) cuts costs.
  • Customers have a better overview of their insurance portfolio and are more satisfied as a result.
  • This opens up an additional sales channel that can be deployed flexibly and effectively scaled.
  • Cooperation with sales partners such as insurance brokers is more efficient.

Automate your insurance portal solution

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The Nevis architecture offers solution modules for all aspects of a modern insurance portal:

  • Efficient management of customer accounts thanks to comprehensive self-service with the option of social logins (Facebook, Google, etc.)
  • Support for multiple authentication tools and authentication strengths
  • Incorporation of insurance brokers by means of identity federation (e.g. IG B2B in Switzerland, EasyLogin in Germany)
  • Delegated identity administration for business customers
  • Adaptive protection mechanisms for applications and price calculators
  • Quick and automated provision of the best possible security infrastructure
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Nevis Has Been Protecting Digital Portals for 20 Years.

What the Digital Policyholder Expects

Guaranteed security of personal data

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If you neglect security due to time pressure, you risk damaging your reputation. Studies have shown that integrity, confidentiality and the protection of data are absolute priorities for policyholders.

Passwordless Login

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Eliminating passwords minimises risk. Users of insurance portals want secure and convenient registration. Biometric authentication procedures are considered a competitive advantage and offer greater usability.

Comprehensive online offering and online advice

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Whereas customer data and consultations were previously most commonly documented in person, by phone or by post – most customers today prefer to take out their insurance policies online. This applies in particular to products that require less consultation, such as travel cancellation insurance, vehicle insurance or legal expenses insurance.

Customer-oriented services

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No matter when and where your customers access digital services: the best possible customer experience must be guaranteed. This builds trust and reliability. User-friendliness must be the focus and it is essential to meet different customer needs.

Introducing new market offerings in a flexible and timely manner

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Guarantee rapid access to revisions, updates and offer overviews in the online sales channel.

«Use the automated security infrastructure from Nevis, reduce the time to market for digital offerings and increase your customer loyalty.»
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Strong Solution for Strong Partners

As part of the security infrastructure for banking customers, Nevis also supports Quilvest (Schweiz) AG in the area of authentication. Read the customer report to learn how the customers of this respected finance company profit from this.

Read the Quilvest story
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Making security an experience

Best-in-class companies have aligned their organisation with personalised digital user and customer experiences. Nevis helps you offer an exceptional customer experience that is more focused on people and appeals to them with relevant content.

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How Nevis Supports Insurance Companies

A better customer experience despite increased security

With Nevis, insurers receive an agile security infrastructure and can accelerate the expansion of their digital offering. This makes it possible, for example, to submit invoices conveniently and securely via smartphone. Alternatively, customers can be rewarded with bonus points for behaviour that minimises risk. These are just two examples of how insurers can make smart use of new possibilities to improve customer loyalty and customer satisfaction.

Easy access to digital offerings is guaranteed:

  • Logging into the insurance portal in seconds – easy and quick using a fingerprint or FaceID
  • Convenient logins on desktop PCs and mobile devices
  • Can be used anywhere and at any time
  • Everything is just a few clicks away
Consistent use of the online channel

Highly professional customer identity and access management from Nevis enables consistent use of the online channel. This allows insurers to profit severalfold from competitive advantages:

  • Online handling of standardised processes cuts costs (e.g. purchasing insurance, reporting claims)
  • Customers have a better overview of their insurance portfolio and are more satisfied as a result
  • This opens up an additional sale sales channel that can be scaled and deployed flexibly
  • Cooperation with sales partners such as insurance brokers is more efficient
  • Delegated administration for business customers increases customer loyalty and streamlines internal processes
Automating the insurance portal solution

Thanks to Nevis, insurance companies can incorporate the new services quickly, operate them efficiently and streamline the processes – while also complying with all governance regulations.

The Nevis architecture offers solution modules for all aspects of a modern insurance portal:

  • Efficient management of customer accounts thanks to comprehensive self-service with the option of social logins (Facebook, Google, etc.)
  • Support for multiple authentication tools and authentication strengths, including passwordless authentication
  • Supports for browser-based as well as app-based login processes
  • Incorporation of insurance brokers by means of identity federation (e.g. IG B2B in Switzerland, EasyLogin in Germany)
  • Delegated identity administration for business customers
  • Adaptive protection mechanisms for applications and price calculators